Public transportation of excellence

Consorcio Regional de Transportes de Madrid (CRTM – Regional Transportation Consortium of Madrid)

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The Regional Transportation Consortium of Madrid as the region’s Public Transportation Authority

The public transport system of the Community of Madrid has a wide range of services. In 2019, the production of services for all modes of transport stood at 349,5 million rail car-km and 273,8 million car-km by road, over a network of 11.249 km that serves all municipalities region of.

This entire system has facilitated the 1.600,7 million passenger journeys, 78,1% of which are made with the Transport Pass. This represents more than 4,3 million active personal Public Transport Cards, more than 50% of the population of the Community between 4 and 85 years of age, to which must be added 12,3 million Multis (Transport Card Non-personal audience).

Why is it excellent?

The Community of Madrid has one of the best public transport systems in the world, which is a reference and example for other countries. In fact, more than 40 delegations from other countries have visited the CRTM during 2019.

As the region’s Public Transportation Authority, the CRTM centralises the competences of both the Region of Madrid and those of the various municipalities therein regarding public transportation, undertaking the integrated management of the public transport system throughout the region where more than 4 million trips are completed every day.

Its main objectives and functions make it possible to deliver a more efficient, less polluting and good quality service to citizens.

Through the Centro de Innovación y Gestión del Transporte Público (CITRAM – Public Transportation Innovation and Management Centre) The Madrid Regional Transport Consortium supervises in real time the operation of all modes of transport (Metro, Light Rail, urban and interurban buses, and Cercanías) that operate in the Community of Madrid. Its main mission is to provide integrated information on the service to citizens who, for the most part, make multimodal trips. This allows Madrid residents to dynamically optimize their daily trips. To do this, it works in permanent coordination with the 27 public and private operators that make up the region's transportation system.

The CRTM is developing important work in collaboration with public and private entities in the field of research, development and innovation to launch projects with European funding, including Civitas ECCENTRIC or SCALE-UP.

Awards and acknowledgements

The Regional Transportation Consortium has received several awards and recognitionsAmong them are the @asLAN award for digital transformation for its contactless smart card project, the Plaque Honorific to the Regional Transport Consortium for its work in coordinating the different means of transport in the Community of Madrid, as well as the Award OSMOSE, European award that recognizes local and regional authorities for the development of efficient and sustainable urban transport.

The Madrid Accessible Award granted to the CRTM web portal for providing a completely universal access to its contents, regardless of the navigator's profile or the Distinction granted by the Madrid Demarcation of the College of Civil Engineers within the category of "Better Public Work", prize that recognizes the pioneering nature of CITRAM (Integral Center of Management of the Public Transport), and its contribution to the good service of the public transport.